Instructions to ICF Registered Vendors
1. Exclusive Access for ICF Registered Vendors:
This Portal can be accessed from Existing Vendor Portal .
2. Existing ICF Registered Vendors:
ICF Registered vendors can log in using their existing Vendor Portal credentials.
3. New Vendors:
Registration of New Vendors can be done from the Vendor Portal only.
4. Grievance Registration:
ICF Registered Vendor, follow these steps:
• Once logged in, vendors can register new grievances or check the status of existing grievances
• Vendors can register a grievance specific to a particular Purchase Order (PO) by clicking the "Register" button on the relevant PO. This ensures that grievances are directed to the appropriate officer.
• Upon registering the grievance, both the vendor and ICF admin will receive SMS alerts for immediate notification.
5. Withdrawal of grievances:
Vendors have the flexibility to withdraw the grievance, if they want to withdraw/close the grievance or satisfied with the reply given by the concerned Officer/Admin.
6. Search Facilites:
The system offers search facilities, allowing users to efficiently locate specific grievances, information, or resources within the portal.
Note*. Only grievance should be registered, if any complaints registered, it will be automatically deleted.
